Etihad Airways Careers
Etihad Airways Careers, As the world’s fastest growing commercial airline, Etihad Airways offers significant opportunities for its people to pursue their professional and personal goals.
We will guide you through some of the preparation you need to do in order to smoothly and quickly settle into living in the Emirate of Abu Dhabi, whether you come alone or with your family. Our onboarding team will be here to guide you through all the essentials prior to, and as soon as you arrive.
Our aim at Etihad Airways is to deliver the very best customer service possible and to offer a unique brand of modern Arabian hospitality that exceeds our guests’ expectations. To support our philosophy, we are looking for people who are passionate about aviation, passionate about our aims and objectives, and love to work in a friendly and transparent environment.
Understandably, positions within the World’s Leading Airline are highly sought after, so if Etihad Airways sounds like an organization you feel you can contribute to, we urge you to hurry and contact us.
Guest Relations Officer will manage a wide range of claims and escalations to ensure continuous support to customers and to ensure compliance to policies and procedures.
Provide coverage to resolve a wide range of guests issues received through various channels to provide a high level of support to all guests
Register all incidents in the tracking system, to ensure accurate data is captured and cases are resolved
Analyse incidents and claims to ensure they are accurately prioritized and escalated to the proper department for resolution
Directly interact with guests to provide immediate support and collect all information required to properly manage the highlighted issue Identify and highlight to management critical issues requiring immediate business or legal intervention to reduce Company’s exposure and provide a high level of support to guests
Collaborate with Legal department when required by providing all information required to the proper handling of the issues Liaise with, support and advise outstations in all matters relating to case handling and specific trends
Liaise with internal service providers to ensure that Guest feedback is fed back into the business
Proactively perform a wide range of assigned and emerging activities to ensure compliance with the established standards and procedures and high level of customer service
Education & Experience
Degree and 1 year relevant experience OR High School and 3 years relevant experience with the exception of specialist language speakers (i.e. German, Chinese) where only 2 years experience would be required. .
Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.
Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.