By | July 22, 2023

Job Location Description

Australia, formally the Ward of Australia, is a sovereign nation containing the central area of the Australian landmass, the island of Tasmania, and various more modest islands. With an area of 7,617,930 square kilometers (2,941,300 sq mi), Australia is the biggest country by region in Oceania and the world’s 6th biggest country. Australia is the oldest, flattest, and driest possessed continent, with the most un-fruitful soils. It is a megadiverse country, and its size provides it with a wide assortment of scenes and environments, with deserts in the middle, tropical rainforests in the north-east, and mountain ranges in the south-east.

The precursors of Native Australians started showing up from south east Asia around quite a while back, during the last ice age. Showing up via ocean, they settled the landmass and had framed roughly 250 particular language bunches when of European settlement, keeping up with probably the longest known proceeding with creative and strict customs in the world. Australia’s recorded history started with the European sea investigation of Australia. The Dutch guide Willem Janszoon was the principal known European to arrive at Australia, in 1606. In 1770, the English pioneer James Cook planned and guaranteed the east shoreline of Australia for Extraordinary England, and the Principal Armada of English boats showed up at Sydney in 1788 to lay out the punitive settlement of New South Ribs. The European populace filled in resulting many years, and toward the finish of the 1850s dash for unheard of wealth, a large portion of the mainland had been investigated by European pilgrims and five extra self-overseeing English settlements laid out. Majority rule parliaments were continuously settled through the nineteenth 100 years, finishing with a decision in favor of the organization of the six states and groundwork of the Province of Australia on 1 January 1901. Australia has since kept a steady liberal vote based political framework and well off market economy.

Strategically, Australia is a government parliamentary sacred government, including six states and ten regions. Australia’s populace of almost 26 million is exceptionally urbanized and vigorously focused on the eastern seaboard. Canberra is the country’s capital, while its most crowded city and monetary focus is Sydney. The following four biggest urban communities are Melbourne, Brisbane, Perth, and Adelaide. Australia’s demography has been molded by hundreds of years of movement: migrants represent 30% of the nation’s population, and close to half of Australians have no less than one parent conceived overseas. Australia’s bountiful regular assets and advanced worldwide exchange relations are critical to the nation’s economy, which creates its pay from different sources including administrations, mining trades, banking, assembling, agribusiness and global training.

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Full Job Description

At Probe CX, our driving force is passion, fueled by an insatiable curiosity and a clear purpose to continuously improve. Embracing challenges is in our DNA, and with a client base spanning across the Pacific, Asia, and North America, we are no strangers to thinking big and collaborating with innovative minds to achieve remarkable success. Our unwavering dedication to progress is evident in our exponential growth, a testament to our commitment to our core ethos. At Probe, you can expect a culture that encourages unconventional thinking, challenges the status quo, and helps you discover your true purpose.

As a Personal Cruise Consultant at Probe CX, your primary responsibility will involve customer interactions through outbound sales calls. However, you may also handle inbound calls and emails from loyal guests and prospects. Through outbound activities, you’ll focus on building strong relationships with customers, influencing them to secure their next cruise booking. On the other hand, inbound activities will involve pre-booking, pre-cruise, and post-cruise support. Working closely with Sales Coordinators, you will address customer inquiries, concerns, and questions, while efficiently managing existing bookings for both direct guests and travel advisors.

To excel in this role, you will leverage your expertise in the client-specific processes, policies, and products to address customer queries and provide timely assistance to meet their needs. This involves accessing the client’s reservations system to handle booking amendments or create new bookings. Additionally, Personal Cruise Consultants have access to the client’s knowledge base, which houses essential information about processes, policies, and updates, ensuring that you can provide the most up-to-date and suitable resolutions to customers.

In this position, Personal Cruise Consultants are entrusted with specific sales quotas and the responsibility of maintaining exceptional customer satisfaction within their managed customer base. Upholding a solid customer experience is paramount, and you will ensure that interactions are handled with complete and accurate information, efficiency, and a strong focus on customer service throughout every conversation.

Our commitment to excellence extends beyond the professional realm. At Probe CX, we foster a supportive and inclusive culture, encouraging personal growth and nurturing talent. We believe that a diverse workforce enriches our perspectives and drives innovation. Our team members are not just employees; they are valued individuals with unique contributions, and we celebrate the diverse skills and experiences they bring to the table.

As a company that thrives on innovation, we continually invest in cutting-edge technologies and training opportunities for our team. At Probe, you will have access to the latest tools and resources to enhance your skills and stay ahead in the dynamic landscape of customer service and sales.

Moreover, we understand that a healthy work-life balance is crucial for overall well-being and productivity. Our flexible work arrangements and employee-centric policies empower you to achieve harmony between your personal and professional life.

We take immense pride in our collaborative approach, promoting teamwork and open communication. Your ideas and input are valued, and we encourage active participation in shaping the future of our organization. At Probe CX, we recognize the significance of each team member’s voice, creating an environment where innovation and creativity flourish.

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Our commitment to sustainability and corporate social responsibility is unwavering. We believe in giving back to the communities we serve, engaging in initiatives that contribute positively to society and the environment. As a Personal Cruise Consultant at Probe CX, you will be part of an organization that prioritizes ethical practices and seeks to make a meaningful difference in the world.

We are dedicated to fostering a culture of continuous learning and growth. Our comprehensive training programs, mentorship opportunities, and career development pathways empower you to reach your full potential. Whether you are a seasoned professional or a fresh graduate, we provide the resources and support needed to thrive in your role and advance your career.

Our commitment to excellence extends beyond individual achievements. As a team, we celebrate successes together and support each other through challenges. Collaboration and camaraderie define our work culture, creating an environment where everyone feels valued and inspired to contribute their best.

In the fast-paced and ever-changing world of customer service and sales, we understand the importance of agility and adaptability. At Probe CX, we embrace change as an opportunity for growth and evolution. Our ability to stay ahead of industry trends and anticipate customer needs sets us apart and enables us to deliver exceptional service to our clients and their customers.

Our core values serve as a guiding compass in everything we do. Integrity, accountability, and transparency are at the heart of our interactions with clients, customers, and colleagues. We prioritize ethical practices, and our commitment to honesty and trustworthiness underpins our long-term partnerships and lasting relationships.

At Probe CX, diversity and inclusion are not just buzzwords; they are integral to our DNA. We embrace diversity in all its forms and create an inclusive environment where individuals from different backgrounds, cultures, and perspectives feel welcomed and valued. We recognize that our collective differences make us stronger and foster a culture of mutual respect and understanding.

Beyond our commitment to excellence, we also take great pride in our responsibility as corporate citizens. Our sustainability efforts and social initiatives reflect our dedication to creating a positive impact on the world around us. As a Personal Cruise Consultant at Probe CX, you will be part of an organization that takes its role in society seriously, actively seeking ways to contribute positively to the communities we serve.

In conclusion, at Probe CX, we are more than just a company; we are a family. Our shared values, collaborative spirit, and commitment to excellence create a thriving ecosystem where personal growth and professional success go hand in hand. As a Personal Cruise Consultant, you will be an integral part of this dynamic journey, shaping the future of customer service and sales while discovering your true purpose. Come join us and be part of something extraordinary. Together, we can create remarkable experiences for our clients and customers, making a meaningful difference in the world, one interaction at a time.



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